Student Destiny Education and Visa
Effective Date: 01 July 2024
Last Updated: [21 May 2025]
1. Our Commitment to Your Privacy
At Student Destiny Education and Visa, we respect your privacy and take our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) seriously. This policy outlines how we collect, use, store, disclose, and protect your personal information. It also explains how you can access or update your information and what to do if you have a concern.
2. What Personal Information We Collect
We only collect the personal information necessary to deliver our education and migration services. This may include:
Identity and contact details – Full name, email, phone number, date of birth, gender, residential address, and passport details.
Education and background – Academic records, English test scores (e.g., IELTS, PTE), qualifications, resumes, and course preferences.
Visa-related information – Visa history, immigration documents, previous refusals, sponsor/employer details.
Financial information – Proof of funds, tuition payment receipts, and bank statements. (We do not store credit card details.)
Sensitive information – This may include health, criminal, or family background information, where required to support your visa or application (with your consent).
Digital engagement data – Information collected when you visit our website or engage through forms or social media.
3. How We Collect Personal Information
We collect personal information directly from you when you:
Enquire about our services or book a consultation.
Submit application forms (online or paper-based).
Provide documents for education or visa processing.
Communicate with our staff (in person, via email, WhatsApp, or phone).
Use our website or social media platforms.
Sometimes we may collect information from third parties (e.g., previous education providers, immigration authorities, sponsors, or employers), but only when authorised or required to deliver our services to you.
4. Why We Collect and Use Your Information
Your information is used to:
Provide education counselling and recommend suitable institutions or courses.
Lodge student, visitor, skilled, or partner visa applications.
Coordinate with education providers to arrange offers, COEs, and enrolments.
Liaise with the Department of Home Affairs (DHA) and relevant authorities on your behalf.
Maintain client records, respond to your queries, and manage appointments.
Comply with legal, regulatory, or audit obligations.
Send relevant updates, reminders, or newsletters (you may unsubscribe at any time).
We will only use your personal information for the purpose it was collected unless otherwise permitted by law or with your consent.
5. Disclosure of Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties when necessary for the services you request, including:
Registered migration agents and education counsellors in our team.
Partnered education institutions and training providers (for offers and COEs).
Department of Home Affairs and other relevant government agencies.
Third-party service providers – such as IT support, CRICOS systems, online application portals, cloud platforms, or accounting systems.
Our legal or compliance advisors, where required.
We will always ensure that any third party accessing your data handles it in line with Australian privacy laws. Where disclosure is made outside Australia, we will seek your consent or ensure safeguards are in place.
6. Overseas Disclosure
We may store or process data using third-party services (e.g., Google Workspace, Microsoft 365, Xero, PayPal) whose servers may be located outside Australia (e.g., the U.S., EU, or Asia-Pacific). Where overseas disclosure is likely, we take reasonable steps to ensure the provider complies with Australian privacy standards.
By providing your information, you consent to this transfer and understand that not all countries have the same level of privacy protection as Australia.
7. Data Storage and Security
We protect your information using technical and organisational measures, including:
Secure cloud storage with restricted access.
Encrypted databases and password protection.
Confidentiality agreements for staff and contractors.
Regular system updates and access audits.
We only retain your information as long as necessary for our services or legal obligations. When no longer required, your data is securely deleted or destroyed.
8. Accessing and Correcting Your Information
You may access your personal information or request corrections if details are inaccurate, incomplete, or outdated. To do so:
Email: [email protected]
Office Address: [suite 6 785 Pascoe Vale road, Glenroy, 3046]
We aim to respond within 14 days. There is no charge for access or correction unless retrieval is complex, in which case we’ll inform you in advance.
9. Website and Cookies
Our website may use cookies to:
Improve functionality and user experience.
Analyse visitor traffic and preferences.
Retain form data or preferences for future visits.
You can adjust your browser settings to block cookies; however, this may affect site functionality. Our website may also include links to third-party websites – we are not responsible for their privacy policies.
10. Anonymity and Pseudonymity
Where practical, you may contact us anonymously or use a pseudonym (e.g., general enquiries). However, for service delivery (e.g., visa applications), we are required by law to collect your true identity.
11. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on our website and updated with an effective date. For significant changes, we may notify you via email or our social platforms.
12. Complaints and Feedback
If you believe we have breached your privacy or mishandled your information:
Please contact us directly. We aim to resolve complaints within 30 days.
If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
We value your trust. Student Destiny Education and Visa is committed to maintaining your confidentiality and supporting your goals with integrity, transparency, and care.
