This policy is written to the best of our knowledge of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It is general in nature and we review it from time to time.
1. Who we are
Student Destiny Group Pty Ltd (ACN 664 991 422), trading as Student Destiny Education & Migration (“we”, “us”), provides education counselling and migration advice from offices in Melbourne, Sydney and Kathmandu. Our free migration tools are available at skillmigrationau.com (SkillMigrationAU), an app operated by Student Destiny. This policy covers this website, SkillMigrationAU and our services.
2. What we collect
We collect the information we need to advise you and act for you. This may include your name, contact details, date of birth, passport and visa details, education and work history, English test results, family and relationship details, financial evidence and any other documents you give us for an application. Where a visa requires it, this can include sensitive information such as health or character information. We only collect sensitive information with your consent or where the law allows.
When you use our website or tools, we may also collect what you enter into calculators and checkers, your enquiry details, and basic technical data such as browser type and pages visited.
3. How we collect it
Mostly directly from you: in person, by phone, email, our enquiry forms, booking system and online tools. Sometimes from others with your authority, such as education providers, employers, skills assessing authorities, the Department of Home Affairs or your nominated representatives.
4. Why we use it
- to answer your enquiry and give you advice;
- to prepare and lodge visa, nomination, sponsorship, review and education applications;
- to communicate with government agencies, providers and assessing bodies on your behalf;
- to manage our service agreement, invoicing and records, as required by the Code of Conduct for registered migration agents;
- to improve our website and tools; and
- with your consent, to send occasional updates about visa changes and our services. You can unsubscribe at any time and we record your consent choice.
5. Who we share it with
We only disclose your information for the purpose you gave it to us, or as the law allows. This may include the Department of Home Affairs, the Administrative Review Tribunal, Immigration New Zealand, education providers, skills assessing authorities, employers or sponsors involved in your application, health insurers, and our professional advisers and IT service providers. We do not sell your personal information.
6. Overseas disclosure
We have offices in Nepal, and your information may be accessed by our staff there to help with your matter. Some of our IT and cloud providers may store data outside Australia. Where we send information overseas we take reasonable steps so that it is handled in line with the APPs.
7. Storage and security
We store information in secure electronic systems and, where needed, in locked physical files. We use access controls and take reasonable steps to protect information from misuse, loss and unauthorised access. We keep client records for the period required by law, then destroy or de-identify them.
8. Website, cookies and tools
Our sites may use cookies and analytics to understand how pages are used. You can turn cookies off in your browser. Results from our calculators and checkers are estimates only. If you give us your contact details through a tool, we use them to respond and, if you agree, to send updates.
9. Access and correction
You can ask to see or correct the personal information we hold about you. Contact us using the details below. We will respond within a reasonable time, usually 30 days.
10. Complaints
If you have a privacy complaint, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Contact us
Student Destiny Group Pty Ltd
Suite 6, 785 Pascoe Vale Road, Glenroy VIC 3046
Email: [email protected]
Phone: 0452 083 215